Website Development & Design UK FAQs — All Your Questions Answered
Looking for answers about our website development UK services, e-commerce packages, or value-added features like AI chatbots, live chat, and custom integrations? You’re in the right place. This FAQ covers everything — from pricing, features, and timelines to support — so you can make informed decisions with confidence.
FAQs – Webigen Website Design & Development Services UK
Get clear, detailed answers to the most common questions about our website design packages, e-commerce website packages, value-added features like AI chatbots and live chat, payments, and ongoing support. Whether you’re exploring single-page, multi-page, or e-commerce website options, our FAQs guide you through features, processes, and policies — helping you make confident, informed decisions.
General Questions
Webigen is the website design & development division of Gigsgen Digital Innovations Ltd, offering affordable, high-performance web design solutions for startups, small businesses, professionals, and growing brands.
We specialize in:
Custom Single-Page & Multi-Page Websites
E-commerce Website Development (Shopify & WooCommerce)
Value-Add Features like SEO, Live Chat, AI Chatbots, and CRM Integrations
Ongoing support, content uploads, and performance optimization
Our website packages are crafted specifically for:
Startups launching their first site
Small and medium businesses needing professional online presence
Freelancers and consultants showcasing their services
E-commerce brands looking to scale
Whether you need a simple one-pager or a full-featured online store, Webigen has a package tailored to your needs.
Yes, absolutely!
While we’re proudly based in the UK, Webigen works with clients across Europe, the Middle East, and beyond. We deliver fully remote consultations, development, and support — ensuring a smooth experience wherever you are.
Our turnaround time depends on the package and scope:
🟢 Single-Page Websites: 3–5 working days
🔵 Multi-Page Websites: 7–10 working days
🛒 E-commerce Sites: 10–15 working days
Urgent or fast-track delivery may also be available — just let us know your timeline, and we’ll try to accommodate it.
Of course!
We offer free consultations to help you choose the right package and discuss your project goals. You can book a call, message us on WhatsApp, or simply use the contact form — we’ll respond promptly and guide you every step of the way.
Single-Page Website Packages
A single-page website is a compact, scrollable site that presents all key information on one page — including services, about section, testimonials, contact form, and more. It’s ideal for freelancers, consultants, startups, landing pages, and small businesses that need a fast, focused online presence without complex navigation.
Each package is designed to match different business needs:
Starter: A clean, functional layout with essential sections and a contact form.
Standard: Adds more design flexibility, branding customization, and modern styling.
Premium: Includes enhanced visuals, animations, CMS access, chatbot integration (optional), and more refined UX/UI polish.
Yes. You can start with a lower-tier package and upgrade at any time. We’ll only charge the difference in cost, making it a flexible solution as your needs grow.
CMS access is included only in the Premium One-Page Package. Starter and Standard packages are managed by our team but can be upgraded with CMS access as an add-on.
Yes. Every package includes a built-in contact form, styled to match your design. You’ll receive inquiries directly via email, and we can customize fields based on your preferences.
To get started, you’ll typically need:
Your business name, logo, and color/style preferences
Written content for each section (we’ll guide you)
Relevant images or graphics (or let us know your preferences)
Contact details, social links, and optional add-ons
If you need help, we can assist with content planning or provide a pre-formatted intake form.
Absolutely. You can add more sections to your one-pager at any point, or upgrade to a full multi-page site when needed. We make it easy to scale your site as your business grows.
Multi-Page Business Website Packages
Each of our multi-page packages is crafted to support growing business needs:
Starter Website: Includes up to 5 pages (e.g., Home, About, Services, Blog, Contact), responsive design, essential SEO setup, SSL security, and a contact form.
Pro Website: Adds more pages (up to 10), advanced design customization, CMS access, blog setup, Google Analytics, and a 2-month support period.
Premium Brand Site: Designed for brands that want a polished, high-performing website with everything from custom animations, branding integrations, enhanced performance optimization, to 3 months of post-launch support and additional premium features like training, lead generation tools, and more.
Yes, all multi-page packages include blog setup and CMS access by default. You’ll be able to manage your pages, publish blog posts, and update content through an intuitive backend dashboard (WordPress CMS).
A multi-page website includes separate pages for different content areas (e.g., services, about, blog, contact), making it ideal for businesses with diverse offerings or SEO goals.
A single-page website presents all the content on one scrollable page, suitable for focused use cases like personal portfolios, landing pages, or early-stage startups.
Multi-page websites offer greater flexibility, SEO advantages, scalability, and are better suited for long-term growth.
Yes, every package includes essential on-page SEO setup — such as meta titles, descriptions, proper header structure, and sitemap submission. We also optimize for speed and mobile responsiveness, which impact SEO performance.
For more advanced SEO strategies (like blog optimization, keyword planning, schema, or local SEO), we offer add-on services.
Hosting is included in all multi-page packages for the first year. We use secure, high-performance UK-based servers. You can renew hosting with us or migrate your site elsewhere after the first year, as you prefer.
Yes. We provide a free training session or custom video guide with every multi-page package. You’ll learn how to edit content, manage the blog, upload media, and perform basic updates. We’re here to empower you with the tools to manage your site confidently.
E-commerce Website Packages
Yes, we offer professionally built e-commerce websites on both Shopify and WooCommerce platforms. You can choose the one that best aligns with your business needs, technical comfort level, and growth plans.
Shopify is a fully hosted, subscription-based platform — ideal for beginners or businesses looking for a hands-off, streamlined setup. It’s easy to use, secure, and scalable.
WooCommerce is a WordPress-based plugin — great for businesses needing more customization and control. It gives you ownership over your site and flexibility in features, but may involve more technical involvement.
Our package structures reflect these differences and are optimized accordingly for both platforms.
Choose Shopify if you want a ready-to-go, secure, and user-friendly store with minimal maintenance.
Choose WooCommerce if you want full control, the ability to scale flexibly, or already use WordPress.
We’re happy to advise you during a free consultation based on your budget, goals, and experience.
Yes, all our e-commerce packages include initial product uploads:
Starter Package: Up to 10 products
Growth Package: Up to 25 products
Pro Max Package: Up to 50 products
You’ll also receive a guide or CMS access so you can upload unlimited products later.
Absolutely. All e-commerce packages come with Stripe and PayPal payment gateway integration by default. If you need regional or alternative gateways, we can assist with that as well.
Yes, abandoned cart recovery is included in our Growth and Pro Max packages for both Shopify and WooCommerce. It allows you to automatically email customers who leave items in their cart — helping recover lost sales.
Yes, your store will include built-in inventory management capabilities. You’ll be able to track stock, set alerts for low inventory, and manage SKUs easily through the dashboard.
Yes. All Webigen-built e-commerce websites are fully mobile-responsive, SSL secured, and optimized for fast performance and data protection, ensuring trust and usability across all devices.
Some additional costs may apply depending on:
Shopify’s monthly subscription fees (paid directly to Shopify)
Premium plugin or app licenses (WooCommerce)
Custom features or third-party tools beyond the base package
We’ll clearly inform you of any additional costs before development begins.
No. Shopify subscription fees are not included in our package price. You will need to pay Shopify directly (starting from approx. $29/month, depending on the plan). We guide you through account setup and selection.
Our base packages include standard free plugins, but any premium plugin licenses are not included by default. We will recommend the best options, and you can decide what to purchase based on your needs.
Yes, we can build your WooCommerce store using only free plugins and themes if you want to avoid additional charges. However, in some cases, premium tools offer better functionality, security, or user experience.
Yes, standard hosting is included in all WooCommerce packages. This covers the basic technical setup to get your online store up and running.
However, for larger stores or those expecting high traffic, we recommend high-performance WooCommerce hosting — especially with the Woo Pro Max package. This ensures faster load times, better scalability, and enhanced reliability.
Breakdown by tier:
Woo Starter / Woo Growth: Comes with standard hosting suitable for small to medium stores.
Woo Pro Max: Includes standard hosting, but we strongly recommend premium managed hosting (like Cloudways, Kinsta, or SiteGround GrowBig+) to support higher performance and growth.
We’re happy to guide you in choosing the right hosting based on your store’s needs — and we’ll take care of the setup or migration at no extra cost.
Value-Add Features / Add-ons
Value-add features are powerful extras that go beyond your website’s core design — they enhance functionality, automate processes, and improve user engagement. These include tools like AI chatbots, live chat, email marketing, analytics, payment integrations, and more. They’re ideal for businesses looking to scale, generate leads, or convert more visitors.
Yes, all our value-add features can be purchased separately at any time. Whether you launch with a basic website and upgrade later, or want to add new functionality to an existing site, we offer flexible, on-demand enhancements based on your goals.
Absolutely. We provide integration of both:
Live Chat to connect with visitors in real-time.
AI Chatbots for automated support, lead capture, and 24/7 customer assistance.
These tools boost engagement, build trust, and reduce response time — making them highly valuable for both sales and support.
Yes! We can integrate social messaging buttons such as WhatsApp, Facebook Messenger, and Instagram DMs directly into your website. This allows visitors to contact you instantly through the platforms they already use.
Yes, we offer complete setup for email marketing platforms like Mailchimp, MailerLite, or Brevo. This includes:
Subscription forms
Newsletter integration
Welcome automation
Lead capture optimization
It’s ideal for building your mailing list and nurturing customer relationships.
We design and build custom landing pages and sales funnels tailored to your campaigns. This includes:
Conversion-optimized designs
Targeted CTAs
Funnel setup for lead generation or product sales
Integration with analytics and email tools
Perfect for running ads or launching a new offer.
Yes. We can set up Google Analytics 4 and Google Tag Manager for your website. This allows you to:
Track website traffic and performance
Measure conversions
Monitor user behavior
Enable remarketing and advanced insights
You’ll receive access and full control of your analytics setup.
Yes, if you use a CRM like HubSpot, Zoho, or Pipedrive, we can integrate your website with it — enabling:
Automated lead capture
Contact syncing
Email tracking
Form-to-CRM workflows
Custom solutions are also available depending on your system and requirements.
AI Chatbot & Live Chat Integration
Live chat allows real-time conversations between your website visitors and you or your team. Many live chat tools offer mobile notifications, so you’re instantly alerted when someone visits your site — giving you the opportunity to engage them on the spot.
AI chatbots are intelligent virtual assistants designed to interact with visitors automatically. They can answer common questions, guide users through your services, qualify leads, and offer support 24/7 — even outside of business hours. AI chatbots improve efficiency, reduce response time, and ensure no opportunity is missed, all while delivering consistent, human-like interactions.
Live chat is ideal for personal, real-time support, while AI chatbots offer consistent, round-the-clock engagement and automation.
It depends on your business needs, but many modern websites benefit from using both:
AI Chatbots handle common queries, qualify leads, and work 24/7.
Live Chat lets you or your team step in for complex or high-priority interactions.
This hybrid setup helps you capture more leads, offer better service, and reduce response times — even outside business hours.
Yes! We can integrate WhatsApp, Facebook Messenger, and other messaging platforms like Instagram DM or Telegram directly into your website.
These integrations allow your visitors to reach you instantly through channels they already use, increasing convenience and trust.
An AI chatbot can:
Offer 24/7 instant responses
Save time by automating FAQs and lead qualification
Capture contact details and generate leads
Guide users through services or packages
Boost engagement and reduce bounce rates
It helps your website become a smart, automated sales and support assistant.
Yes, we offer complete chatbot setup — from configuring the bot logic to training it on your FAQs or services.
We also support advanced features like:
Conditional flows
Lead capture forms
API or CRM integrations
Language personalization
We’ll ensure the chatbot aligns with your business needs and tone.
Absolutely. Once set up, the AI chatbot can provide 24/7 automated support, respond to visitor questions, collect leads, and route complex inquiries to your email or live chat — ensuring no opportunity is missed, even outside your working hours.
Yes. Based on your provided data, the chatbot can answer frequently asked questions, provide pricing or service details, book appointments, and guide users through specific actions — all without human help.
The smarter the input, the more helpful the chatbot becomes.
No, AI chatbot integration is not included as a standard feature in any of our website packages. Due to the level of customization involved, it is offered exclusively as a paid add-on. This allows you to tailor the chatbot experience to your specific business needs and customer interactions. You can add AI chatbot integration to any package at any time during or after your website development process.
Yes. Whether your website was built by us or elsewhere, we can integrate a chatbot into your existing website, provided you have CMS access.
We support platforms like WordPress, Shopify, Wix, and more.
Our chatbots are compatible with most modern website builders and CMS platforms including:
WordPress (Elementor, Divi, etc.)
Shopify
Wix
Webflow
Squarespace
We can also integrate with custom-built sites depending on the tech stack.
Additionally, we support AI chatbot platforms like Tidio, Chatbase, Landbot, and more.
Common Features in All Packages
Yes. Every Webigen website is built with fully responsive design, ensuring your site looks and works perfectly on desktops, tablets, and smartphones. This improves user experience and boosts SEO performance.
Yes. We include free SSL certificate setup with all packages, ensuring your website is secure, builds trust with visitors, and meets Google’s security requirements.
Yes. All packages come with complimentary post-launch support, the duration of which depends on your chosen package. We assist with small tweaks, troubleshooting, and guidance after your website goes live.
An AI chatbot can:
Offer 24/7 instant responses
Save time by automating FAQs and lead qualification
Capture contact details and generate leads
Guide users through services or packages
Boost engagement and reduce bounce rates
It helps your website become a smart, automated sales and support assistant.
Yes. All websites are SEO-ready by default, with proper structure, meta tags, and on-page SEO settings to help you rank on search engines. Advanced SEO services are available as an add-on for further optimization.
No, a custom domain is not included in our package prices because domain ownership stays with you. We guide you through purchasing and connecting your domain to ensure full control and long-term ownership.
Yes. You can use your own domain and hosting, as long as it meets the technical requirements for your chosen platform (e.g., WordPress or Shopify). We’ll assist in connecting everything smoothly.
Payments & Billing
You can make a payment securely through our online payment link available in your invoice or via the “Make a Payment” button in our website footer. Once payment is completed, you’ll receive instant confirmation by email.
Yes. Most projects can be started with a 50% upfront payment and the remaining 50% due upon project completion before the final handover. Larger projects or custom work may have milestone-based payment schedules.
Absolutely. We use trusted, encrypted payment gateways such as Stripe or PayPal to ensure your financial information is fully protected during every transaction.
Yes. Every payment you make is accompanied by a digital invoice for your records, sent directly to your registered email address.
Both options are available. You can pay in full to streamline the process or pay 50% upfront to get started, with the balance due before launch.
We accept major debit/credit cards, PayPal, and bank transfers. For corporate clients, we can also arrange business invoicing with agreed payment terms.
Revisions, Disputes & Guarantees
All our packages include at least one round of revisions after the initial design delivery. Higher-tier packages include multiple revision rounds, as detailed in each package description. Additional revisions beyond the included number can be requested at an agreed cost.
We work closely with you throughout the project to ensure the design meets your vision. If you’re not satisfied after the included revisions, we will continue to make reasonable adjustments within the original agreed scope until you are happy with the result.
Yes, you may cancel, but please note that the initial payment is non-refundable once work has begun, as it covers project planning, design, and development work already carried out.
We offer no refunds once design or development work has started, due to the custom nature of our services. In exceptional cases where no work has yet been initiated, we may issue a partial refund at our discretion.
Yes. While we cannot guarantee satisfaction based on subjective preferences, we guarantee that your website will match the agreed specifications, design features, and functionality outlined in your project scope. This ensures you receive exactly what was promised before launch.
Post-Launch Support & Maintenance
All our packages include post-launch support for a set period — ranging from 1 month for Starter packages to 3 months for Premium packages. During this time, we provide assistance with bug fixes, minor adjustments, and guidance on using your website.
Yes. We offer flexible ongoing maintenance plans that can be tailored to your needs. These cover updates, content changes, plugin/theme updates, security checks, and performance optimizations. You can opt for monthly retainers or request updates on an as-needed basis.
Yes. Performance monitoring is available as an add-on service. We track uptime, page load speed, and other key metrics to ensure your website stays fast, secure, and reliable over time.
Absolutely. Whether you need new features, additional pages, e-commerce functionality, or a full redesign, we can assist. Existing clients enjoy priority scheduling and discounted upgrade rates.
Technical & Compliance Questions
Yes. We follow GDPR best practices in all our projects. This includes secure data handling, encrypted connections (SSL), and privacy-conscious design. However, full GDPR compliance also depends on your business policies and how you collect, store, and use customer data. We can guide you on the necessary steps.
Yes. A GDPR-compliant cookie consent banner is included as standard in our Premium packages and available as an add-on for all other packages. We configure it to match your website’s design and ensure it meets legal requirements.
Yes. We implement performance best practices, such as image optimization, caching setup, and clean code, to ensure fast loading times. For websites requiring even higher performance — like large e-commerce stores — we recommend enhanced hosting and advanced optimization as an add-on.
Yes. Multi-language functionality is available as an add-on for all packages. We can integrate tools like WPML or Weglot for WordPress, or native Shopify/WooCommerce multi-language options. We’ll help you choose the right solution based on your target markets and budget.
Before You Order
Before we begin, we’ll need your:
Business name, logo, and brand guidelines (if available)
Content for each page (text, images, product details, etc.)
Domain and hosting details (if you already have them)
Any specific design preferences or examples of websites you like
We’ll guide you through every step and provide a checklist to make it simple.
It depends on your goals, budget, and the features you need.
Single-page websites are great for startups, personal brands, and service providers wanting a compact but powerful online presence.
Multi-page websites suit businesses needing more detailed content, blog functionality, and scalability.
E-commerce websites are best for selling products or services online with secure payment gateways.
If you’re unsure, we offer a free consultation to recommend the most suitable package.
Yes. We offer content writing services as an add-on. Our copywriters can create SEO-optimized content that matches your brand voice and engages your target audience.
Once we receive your completed onboarding form, we’ll:
Review your requirements and confirm any missing details.
Share a project timeline and payment instructions.
Begin the design and development process according to your package.
We’ll keep you updated at every stage, from design drafts to final launch.
Ready to Bring Your Website Vision to Life?
If you didn’t find the answer you were looking for, our team is here to help. Whether your question is about our website design packages, e-commerce website packages, or value-added features like AI chatbots, live chat, and custom integrations, we’re just a message or call away. Contact us today and we’ll respond promptly with the information you need to move your project forward.
